All returns:
* must be sent within 3 months to Sansha London 65-66 Park Street, Hull East Yorkshire HU2 8TA for either an exchange or a refund. All orders are double checked however if any picking errors occur please inform us within 48HR from receipt of the order. 
* must be sent postage paid. We recommend recorded post as we accept no responsibility for mislaid return parcels.
* must be sent in new resaleable condition in the original packaging with tags still attached.
* underwear including leotards cannot be returned for Health & Hygiene reasons. 
This does not affect your statutory rights. 

For a fast process, enclose a copy of your invoice as well as your instructions. Goods can be returned within 3 months from the delivery date, however they have to be in new resaleable condition in the original packaging with tags still attached. Under the UK trading standards you are entitled to change your mind but standard postage will not be refunded if you cancel your contract with Sansha within 7 days from receipt of goods. Cancellation of contract does not apply to partial orders being returned, and must be notified in writing or by email to londonorders@sansha.com. 

Please note no postage is charged for straight exchange on single items on original orders of £40 or more going to a UK address (same style/quantity but in a different size or colour). A flat rate of £3 postage will be charged on all other exchanges and original orders under £39.99, on orders going to a UK address. Exchanges with additional items/orders will be charged at the standard postage rate. 
Orders to Jersey, Guernsey, Ireland & Scottish Isles postage is charged for all orders or exchanges.

All tights, leotards, books, DVD’s, CD’s and special orders are a final sale. Printed items may fade with repeated washing. We recommend these items are washed by hand following the washing instructions. This does not affect your statutory rights. 

*SALE ITEMS are NOT returnable. Sale is final. Only full price items can be returned, other than restricted items (underwear & leotards) No exceptions. 

We reserve the right to use your original card details to make a payment debit or credit as per your return/exchange instructions and our terms. We will post back and charge postage on any items not authorised to be returned on *restricted items without notice.

All returns must be sent postage paid to: Sansha London 65-66 Park Street, Hull East Yorkshire HU2 8TA for either an exchange or a refund. Please use our return form for a fast process of your exchanges and refunds. We recommend recorded post as we accept no responsibility for mislaid return parcels.

How long will it take for my order to reach me ?
For standard delivery we endeavour to dispatch parcels the same working day or very next working day, please be aware that during UK Bank Holidays and Christmas we only dispatch parcels on working days. We close on all UK Public Holidays & weekends.

If ordered by 13:00 we will try our best to get your order dispatched the same working day. If you order during a weekend using express delivery we will dispatch your order the following working day.
Items ordered after 13:00 on Fridays will not be dispatched until the following Monday.

* Excluding week-ends and bank holidays. Subject to stock availability. We cannot accept liability for late deliveries. No postage refunds for late deliveries.